Welcome to the COSZON LLP FAQ section. Below are answers to commonly asked questions regarding orders, shipping, returns, and payments.

1. Is COSZON LLP a registered business?

Yes. COSZON LLP is a legally registered Limited Liability Partnership under the Limited Liability Partnership Act, 2008.

Registered Office:
D-105/1F, Apex Golf Avenue, GH-3 Sport City-1
Gautam Buddha Nagar
Uttar Pradesh – 201318
India

GSTIN: 09AAWFC1775G1ZY

2. Where do you deliver?

We currently deliver across India only.

International shipping is not available at this time.

3. How long does delivery take?

Estimated delivery timelines:

  • Metro Cities: 3–5 business days
  • Non-Metro Locations: 5–7 business days
  • Remote Areas: 7–10 business days

Delivery timelines may vary depending on courier operations and location.

4. How can I track my order?

Once your order is dispatched, you will receive:

  • A tracking number
  • Courier partner details
  • A tracking link (if available)

If you do not receive tracking information within 48 hours of dispatch, please contact us at [email protected].

5. What payment methods do you accept?

We accept secure online payments through approved payment gateways. Available payment options are displayed at checkout.

If Cash on Delivery (COD) is available, it will be shown during checkout.

6. Can I cancel my order?

Yes, you may cancel your order before it is dispatched.

Once the order has been shipped, cancellation is not possible, and the return process must be followed after delivery.

7. What is your return policy?

We accept return requests within 7 days of delivery if:

  • The product is damaged
  • The product is defective
  • The wrong item was delivered

Please refer to our Refund & Return Policy for complete details.

8. When will I receive my refund?

Refunds are processed within 5–7 business days after approval and inspection of the returned product.

For prepaid orders, refunds are credited to the original payment method.

9. What should I do if I receive a damaged product?

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery
  2. Share clear photographs of the product and packaging
  3. Email details to [email protected]

We will review and assist you promptly.

10. How can I contact customer support?

You may contact us at:

COSZON LLP
Email: [email protected]
Phone: +91 9599105906

Business Hours:
Monday – Saturday: 9:00 AM – 6:00 PM IST
Sunday: Closed