Effective Date: 03 February 2026
Website: www.coszon.com
Legal Entity: COSZON LLP
LLPIN: ACU-9377
GSTIN: 09AAWFC1775G1ZY

COSZON LLP is committed to ensuring customer satisfaction. This Refund & Return Policy outlines the conditions under which returns and refunds are accepted for purchases made on www.coszon.com.

1. Eligibility for Returns

Customers may request a return if:

  • The product is damaged upon delivery
  • The product is defective
  • The wrong item was delivered
  • The product is significantly different from its description

Return requests must be raised within 7 days of delivery.

To initiate a return, customers must contact:

📧 [email protected]
📞 +91 9599105906

with order details and supporting photographs (if applicable).

2. Non-Returnable Items

The following items are not eligible for return:

  • Products damaged due to misuse or improper handling
  • Products returned without original packaging
  • Items marked as non-returnable on the product page
  • Used or altered products

COSZON LLP reserves the right to reject returns that do not meet the above conditions.

3. Return Process

  1. Customer submits a return request via email within 7 days of delivery.
  2. COSZON LLP reviews the request within 2–3 business days.
  3. If approved, return pickup instructions will be provided.
  4. The product must be returned in unused condition with original packaging.

Return shipping may be arranged by COSZON LLP or coordinated with the customer depending on the case.

4. Refund Process

Once the returned product is received and inspected:

  • Refunds are processed within 5–7 business days.
  • Refunds for prepaid orders will be credited to the original payment method.
  • For Cash on Delivery (COD) orders, refunds will be processed via bank transfer after receiving valid bank details from the customer.

Processing time may vary depending on banking institutions.

5. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your payment provider.
  3. Contact your bank for processing timelines.

If the issue persists, contact us at [email protected].

6. Cancellation Before Shipment

Orders may be cancelled before dispatch by contacting us immediately.

If the order has already been shipped, cancellation may not be possible and the return process must be followed after delivery.

7. Damaged Shipments

If a product arrives visibly damaged:

  • Notify us within 48 hours of delivery.
  • Share clear photographs of the packaging and product.
  • Do not discard original packaging until the issue is resolved.

8. Contact Information

COSZON LLP
D-105/1F, Apex Golf Avenue, GH-3 Sport City-1
Gautam Buddha Nagar
Uttar Pradesh – 201318
India

Email: [email protected]
Phone: +91 9599105906

Business Hours:
Monday – Saturday: 9:00 AM – 6:00 PM IST
Sunday: Closed